Frequently Asked Questions2019-01-21T12:19:27+00:00

Frequently Asked Questions

Why won’t my machine power up?2018-06-01T01:17:39+00:00
  • Are you sure that power is available in the power outlet?
  • Is the power cord plugged into the power outlet?
  • Is the power cord plugged into the back of the machine?
  • Is the switch on the machine turned to ON (I)?
Why does the air tube poke through the film while the machine is running or the perforations tear apart while running through the machine?2018-06-01T01:59:55+00:00

How to fix this error:

The roll is not properly mounted on the roll holder.

  • Firmly push on the end of the film roll to make sure it is fully inserted onto the roll holder.
  • Press STOP/RESET.
  • Wait for a RDY display.
  • Operate the machine normally.
Why do the cushions fill with air yet go flat within a few minutes?2018-06-01T01:13:03+00:00

How to fix this error:

The seal temperature is too low (very faint or light seal created). Increase the seal temperature by 5 points (degrees) at a time up to a maximum of +15 points.

The seal temperature is too high (very wide seals with many holes created). Decrease the seal temperature by 5 points (degrees) at a time down to a minimum of -15 points.

Air fill is too high. Decrease the air volume by 5 points (5 percent) down to a maximum of 20 points.

Why can’t I thread the film onto the air tube and pull it through the machine when loading a new roll?2018-06-01T01:11:01+00:00

How to fix this error:

Make sure that the roll is not loaded backwards. The film should unwind off the top of the roll. Correct by turning the film roll so that film unwinds off top of roll toward operator.

Unwind at least 18″ of film off the roll before trying to thread it through the air tube.

Pull the film as far down the air tube as possible. Press and HOLD the START button. The drive motor will advance until the button is released. Continue to pull the film until it emerges from the front of the machine. Release the START button.

Turn off the machine and remove the power. Open the top cover (a screwdriver is required). Look into the machine for a film jam on the air tube around the seal bar or the slitter blade. If small amount of film is jammed on the air tube, use the eraser end of a long pencil to push the film up or down the air tube until it is completely out of the machine. Close the cover. Restore the power and turn the machine on. Load the film normally.

The slitter blade is dull or broken. Replace the blade per the instructions in the User Manual.

The heater bar is in the UP position. Turn the machine off and back on again to reset the heater assembly to the DOWN position.

When will my order ship?2018-06-01T01:05:42+00:00

If you place your order by 3:00pm CST it will ship the same day.

What is the size of the MINI PAK’R Machine?2018-06-05T15:19:15+00:00

It is 14 inches / 36 cm long; 13 inches / 33 cm wide; and, 11 inches / 28 cm high. The MINI PAK’R® machine weighs 13 pounds / 6 kg, without film.

What if my machine problem cannot be resolved over the phone?2018-06-01T01:04:48+00:00

Call FPI Customer Service at 1-888-MINIPKR (1-888-646-4757) to speak with someone.

Warranty Information2018-06-05T15:19:17+00:00

MINI PAK’R® Machine Warranty Registration

Register your MINI PAK’R Air Cushion Machine to be eligible for your one (1) year limited warranty and for extended warranty offers. Please email any additional questions you may have to: Customer Service or call 1.888.MINIPKR (1.888.646.4757)

Warranty Information

MINI PAK’R® Air Cushion Machine, Accessories, and Customer Kits Limited Warranty.

FP International (“FPI”) warrants the MINI PAK’R air cushion machine, accessories, and Customer Kits against defects in material and workmanship for a period of one year from the date you purchased the machine/product, as stated on your sales or delivery receipt.

This warranty applies only if you are the original end-user purchaser and is not transferable. You will be asked to provide proof of purchase as a condition of receiving warranty service. For MINI PAK’R machines, accessories and Customer Kits under this warranty, FPI will, at its sole option, repair or replace any defective part or machine/product with a functionally equivalent new or factory-reconditioned part or machine/product.

Replacement parts and machine/product are warranted to be free from defects in material and workmanship for 90 days or for the remainder of the applicable warranty period for the parts or machine/product they are replacing or in which they are installed, whichever is longer.

FPI will have no obligation to repair or replace any MINI PAK’R parts or machine/product until you return the defective product to FPI. FPI will be responsible for all transportation risks and costs in connection with this warranty service.

Tutorials2018-06-05T15:19:15+00:00

Error Code Video: ERROR CODES

Return Policy2018-06-01T01:04:12+00:00

BELOW PLEASE FIND THE MINI PAK’R RETURN POLICY AND PRODUCT WARRANTY. BY CHECKING THE BOX BELOW, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ACCEPT THESE TERMS.

MACHINE, ACCESSORIES AND CUSTOMER KIT RETURNS FOR ANY REASON WITHIN 7 DAYS
For MINI PAK’R machines, accessories and customer kits, we will accept product returns up to seven days after you purchase the machine as stated on your sales or delivery receipt (a copy of the receipt or other proof of purchase must be provided to us), regardless of reason. We will refund the original price plus tax (if applicable) minus a 15% restocking charge (original shipping and handling charges will not be refunded) if: (a) you comply with this return process and b) machines are undamaged and unused and accessories and customer kits are unopened and all are returned in their original packaging. FPI will be responsible for return shipping costs. Film and expendable or consumable parts for the MINI PAK’R, including injector blades, Teflon seal belts and tape and drive rollers, cannot be returned. You must pay your own shipping costs to return any product to us.

MINI PAK’R AIR CUSHION MACHINE, ACCESSORIES, AND CUSTOMER KITS LIMITED WARRANTY

The MINI PAK’R air cushion machine and accessories and customer kits are warranted against defects in material and workmanship for a period of one year from the date you purchased the product as stated on your sales or delivery receipt (a copy of the receipt or other proof of purchase must be provided to us). This warranty protects only the original end-user purchaser and is not transferable. FP Intl. will also replace any damaged or defective film shipment that you receive. At our option, we will repair or replace any damaged or defective part or product with a functionally equivalent new or factory-reconditioned part or product, which are warranted to be free from defects in material and workmanship for 90 days or the remainder of the original warranty, whichever is longer. To obtain warranty service, you must return the defective product to us at the address set forth below at your own expense and risk; we will return repaired or replacement product to you at our expense and reimburse you for your original shipping costs. All product return shipments should be sent to FP International, Inc., 16850 South Canal St., Thornton, IL 60475.

The product warranty does not apply to: (A) expendable or consumable parts such as injector blades, Teflon seal belts and tape and drive rollers; (B) normal wear and tear; (C) any machine with the serial number removed; or (D) any product that is damaged or defective due to (i) accident, misuse, contamination, improper maintenance or other external cause; (ii) software or other parts not supplied by us; or (iv) modification or service other than by us.

QUESTIONS?

If you have any questions or concerns with FP International’s product return policies or product warranty, please contact us at info@fpintl.com.

MINI PAK’R Error Code: E72018-06-05T15:19:13+00:00

Software Update Required

How to fix this error:

  • E7 error on the V1 machine only on V1 with a program 12 and below, this requires a program update, it has to do with the RFID tag when the machine gets to the end of the roll. It will show an E7 so you cannot use the RFID tag with any other rolls.
  • Return for Firmware update, please call 1-888-MINIPKR (1-888-646-4757) for service.
MINI PAK’R Error Code: E62018-06-05T15:19:13+00:00

RFID Error

How to fix this error:

  • Press STOP/RESET. Wait for a RDY display. Operate the machine normally.
  • Firmly push on the end of the film roll to make sure it is fully inserted onto the roll holder. Press STOP/RESET. Wait for a RDY display. Operate the machine normally.
  • Rotate the roll of film by hand 90 degrees in either direction. Press STOP/RESET. Wait for a RDY display. Operate the machine normally. Repeat 2 or 3 times.
  • Load a different roll of film. Press STOP/RESET. Wait for the RDY display. Operate the machine normally.
  • If the problem persists, please call 1-888-MINIPKR (1-888-646-4757) for service.

E6 errors are caused when the machine can not read the embedded chip that is in the roll of film (RFID Tag). The most likely cause is the chip in the roll of film, try a different roll of film first. The second most likely cause is the RFID tag is in a blind spot on the Mandrel (The gray round thing you put the film on) so manually rotating the film either way should move you out of the blind spot – you will know the machine is reading the RFID tag if the numbers on the display pop up and start to count up – after trying these steps, if the problem persists call 866-374-7877 and a Factory Trained Technical Support Specialist will help you fix the error or arrange to hqave you machine returned to FP repair center to get the machine repaired.

– Tech Support Jim

MINI PAK’R Error Code: E52018-06-05T15:19:13+00:00

Seal bar heating to slow

How to fix this error:

  • Try plugging into a different AC power outlet.
  • If the problem persists, please call 1-888-MINIPKR (1-888-646-4757) for service.

There are 3 error codes associated with the Mini Pak’r heater, E3, E4, E5 in all three cases the error code may be caused by the RFID tag in the film – always try a different roll of film first when troubleshooting, and AC power problems – the machine should be the only thing plugged into the wall, and should not be on an extension cord – if you are experiencing any of these errors move the machine next to the wall socket and plug in and see if that solves your issue – if it does not you will need to call 866-374-7877 and talk to an FP Factory Trained Technical Support Specialist who will help you arrange to return your machine to our repair center.

– Tech Support Jim

MINI PAK’R Error Code: E42018-06-05T15:19:14+00:00

Seal Temperature too low

How to fix this error:

Press STOP/RESET. Wait for a RDY display. Operate the machine normally. If the problem persists, the machine will need to be returned to FPI for service.

There are 3 error codes associated with the Mini Pak’r heater, E3, E4, E5 in all three cases the error code may be caused by the RFID tag in the film – always try a different roll of film first when troubleshooting, and AC power problems – the machine should be the only thing plugged into the wall, and should not be on an extension cord – if you are experiencing any of these errors move the machine next to the wall socket and plug in and see if that solves your issue – if it does not you will need to call 866-374-7877 and talk to an FP Factory Trained Technical Support Specialist who will help you arrange to return your machine to our repair center.

– Tech Support Jim

MINI PAK’R Error Code: E32018-06-05T15:19:14+00:00

Seal Temperature too high

How to fix this error:

Press STOP/RESET. Wait for a RDY display. Operate the machine normally. If the problem persists, the machine will need to be returned to FPI for service.

There are 3 error codes associated with the Mini Pak’r heater, E3, E4, E5 in all three cases the error code may be caused by the RFID tag in the film – always try a different roll of film first when troubleshooting, and AC power problems – the machine should be the only thing plugged into the wall, and should not be on an extension cord – if you are experiencing any of these errors move the machine next to the wall socket and plug in and see if that solves your issue – if it does not you will need to call 866-374-7877 and talk to an FP Factory Trained Technical Support Specialist who will help you arrange to return your machine to our repair center.

– Tech Support Jim

MINI PAK’R Error Code: E22018-06-05T15:19:14+00:00

Jam or end of roll detected

How to fix this error:

  • There is no film roll loaded onto the machine. Load a new roll of film. Press STOP/RESET. Try to run the machine again.
  • The film has not been properly loaded onto the air tube. Reload film.
  • Tear the film at a perforation before it slides onto the air tube. Pull the torn film out of the front of the machine. Reload the film onto the air tube per the instructions in the User Manual. Press STOP/RESET. Try to run the machine again.
  • You have reached the end of the roll. Remove the extra film from the machine. Reload a new roll of film. Press STOP/RESET. Operate the machine normally.

Another cause for an E2 error is over inflation of the film – especially with Super Tube, but can happen with any of the square bag products. When the film is over inflated it creates a lot of drag – the Mandrel(the gray round thing you put the film on) and film turn very slowly tricking the machine into thinking it is out of film. Use the “- “button control on the machine in the center to lower the air pressure to the point where the machine can pull the film through at it’s normal 25 feet per minute rate. If you continue to have problems call 866-374-7877 and one of FPs factory trained technical support specialist will help you fix the machine or arrange to have the machine returned to our repair facility for repair.

– Tech Support Jim

MINI PAK’R Error Code: E12018-06-05T15:19:14+00:00

Top Cover Open

How to fix this error:

  • The top cover has been opened; close and secure the top cover and press STOP/RESET to clear the error.
  • The top cover is not closed properly; close the cover and make sure the cover screw is tight. (You will need a screwdriver.) Press STOP/RESET to clear the error.

MPE1 error is a cover open error – this usually happens when you open the cover to replace a bad belt or blade, once the cover is closed and secured press the red reset button to clear the error. If the problem persists call 866-374-7877 and a factory trained support specialist will help repair the machine or arrange to have the machine returned to FP International for repair

– Tech Support Jim

Limitations of Warranty / Local Laws2018-06-05T15:19:18+00:00

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, FPI MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FPI EXPRESSLY DISCLAIMS ALL WARRRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD.

Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products, or of a consumer’s statutory rights. In such states or countries, some exclusions or limitations of this Limited Warranty may not apply to you. This Limited Warranty is applicable in all countries and may be enforced in any country where FPI or its authorized service providers offer warranty service.

Is it possible to make specific cushion lengths?2018-06-05T15:19:15+00:00

Yes. The keypad provides a simple “+” or “-” adjustment that will increase the length of cushions up to 99 linear feet.

I have misplaced my manual, how do i get another copy?2018-06-01T01:03:23+00:00

You may view and download the manual here:

How many different air cushions does the MINI PAK’R® make (inflate)?2018-06-05T15:19:15+00:00

The MINI PAK’R machine makes seven different cushions. Four are NOVUS® films, two are CELL-O EZ® films, and one is PILLOW PAK® film.

How fast does the MINI PAK’R® dispense air cushions?2018-06-05T15:19:16+00:00

The machine dispenses film at speeds up to 25 feet/7.6 meters per minute.

How does the MINI PAK’R® inflate film to make air cushions?2018-06-05T15:19:16+00:00

This “smart” machine “reads” an RFID tag on the film core and automatically sets the rate of air fill and the sealing temperature. The machine contains a small electric air blower that receives predetermined inflation and sealing instructions from the RFID label.

Exclusions2018-06-05T15:19:18+00:00

This Limited Warranty does not apply to (1) expendable or consumable parts, including injector blades and Teflon seal belts and tape; (2) normal wear from regular use of the MINI PAK’R machine; (3) any product with the serial number removed; (4) any MINI PAK’R machine that has been operated with non-FPI film; or (5) any product if damaged or defective due to (a) accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other external causes; (b) software, interfacing, parts or supplies not supplied by FPI; (c) loss or damage in transit; or (d) modification or service by other than FPI or an FPI-authorized service provider.

For service that FPI performs that is not covered under this Limited Warranty, FPI will charge its standard time and materials rates.

Can I use another brand of film with the MINI PAK’R®?2018-06-05T15:19:16+00:00

The MINI PAK’R® machine is meant to be used with only FP International products.

Can I adjust the seal temperature of the cushions?2018-06-05T15:19:16+00:00

Yes. The key pad allows for a slight seal temperature adjustment – up or down. This is normally unnecessary since the machine automatically sets the seal temperature and seals the film.

Can I adjust the air fill of the cushions?2018-06-05T15:19:17+00:00

Yes. The key pad allows for a slight air fill adjustment – up or down. However, this is normally unnecessary since the machine automatically fills and seals the film.

Are spare parts available?2018-06-05T15:19:17+00:00

Yes. Go to MINI PAK’R® Parts & Accessories to see what is available and for ordering information.